Utilities are one of the most common sources of surprise for new residents in Muscat. Summer cooling can transform an electricity bill, and unclear responsibility for accounts can cause disputes at move-out. Here is how to set things up properly.

Electricity and water

Electricity and water in Muscat are supplied through the Nama group’s regulated service companies. Each property usually has its own meters, and accounts are linked to the property and a responsible customer.

Check whose name the account is in. Some landlords keep accounts in their own name and recharge tenants; others require tenants to open or transfer accounts.
Record opening meter readings with dated photos on move-in day.
Clear outstanding balances – ask the landlord to confirm the previous occupant’s bills are settled.
Keep your lease handy – a registered lease and ID are commonly required for account changes.

Understanding summer bills

Air conditioning drives electricity use from late spring to autumn. Bills can rise sharply compared with the cooler months. To manage cost:

Service AC units before summer and clean filters regularly.
Use thermostats sensibly and close off unused rooms.
Check window seals and curtains for heat gain.
For “bills included” rentals, confirm whether there is a monthly electricity cap.

Water supply and tanks

Many buildings and villas use rooftop or ground tanks with pumps. Check tank cleanliness, pump condition and water pressure during viewings. Ask who is responsible for tank cleaning and pump repairs.

Internet and mobile

Several telecom operators provide home internet and mobile services in Muscat, including Omantel, Ooredoo and Vodafone Oman, with fibre also offered through providers such as Awasr in covered areas. Availability depends on the building, so ask the landlord or neighbours which networks are connected before you sign.

Cooking gas

Many homes use LPG cylinders for cooking, delivered and exchanged by local suppliers. Some newer buildings have central gas or fully electric kitchens. Check the arrangement and safety of connections.

What to agree with your landlord

Which utilities are included in rent, and any caps
Whose name each account will be in
How and when readings will be taken at move-in and move-out
Responsibility for tank cleaning, pumps and water heaters
How final bills will be settled before the deposit is returned

Read our Muscat renting guide, and use the apartment viewing checklist. Landlords may find our property management guide useful.

Frequently asked questions

Are utilities included in rent in Muscat?

Sometimes, especially for furnished studios. Many longer leases exclude them. Always confirm in writing.

Why is my summer electricity bill so high?

Air conditioning is the main driver. Servicing units and managing thermostats helps control cost.

Which internet provider is best?

It depends on your building’s connectivity. Check which networks serve the address before signing.

General information only. Service providers and procedures may change.

Cover photo: Davide Mauro (CC BY-SA 4.0), Wikimedia Commons